Frequently asked questions

How can I contact Vida Print?

If you have got any questions or problems you can either send an email to us for this email address: info@vidaprint.co.uk or fill up our Contact form.

Can I specify a delivery date?

If you wish to choose your delivery date, you will be required to do so before submitting your order. You will find an “Add note to seller” button when you open your shopping cart, where you can write a note.

Do we offer guarantees?

As a consumer, you have legal rights when purchasing in store or online. You can find all the information about it on our Cancellation and Returns & exchanges pages. Apart from your legal rights, Vida Print does not offer any additional guarantees.

How much is the delivery within UK?

Our Standard delivery (3-5 working days) costs £3.50, while our Express delivery (1-2 working days) costs £5.50. Our international delivery (3-5 working days) costs £15.

If you would like to know more information about our delivery services, please visit our Delivery information page.

How can I return my unused items?

As Vida Print is making personalised items, we are unable to give you the opportunity to return your items.

Do I have to pay the return of a faulty item?

In case the item was faulty, up to 30 days from the date that you received your items, you can let us know about the faulty item and you can get a refund/repair or replacement as per your preference. In this case, we will pay for any extra costs that may occur upon return (delivery/postage cost).

I want to make a complaint

If you have any problems or queries, please send an email to us for the following email address: info@vidaprint.co.uk or fill up our Contact form.

If I send an email when will I get a response?

Although, we are trying to do our best and reply for all messages as soon as we can, please allow us 3-5 working days to give an answer.

What should I do if I receive a suspicious message?

If you receive a message that appears suspicious, just ignore it and contact us as soon as you can. Remember that we will never ask for payment or banking details outside of when you place an order on our secure site, and we also do not hold or store any payment information.

  • Look out for warning signs and be cautious if the message contains:
  • Poor grammar or spelling
  • A request for payment or banking details e.g. credit card details
  • An attachment that you do not recognise
  • Remember that you can always contact us if you have any doubt.

What types of images can I upload?

You can upload the following types of pictures: jpg, jpeg, png, bmp.

How to upload your pictures?

After submitting your order, you will receive an e-mail from us acknowledging that we have received your order. In this email, there will be a link with the following text: To upload your picture, please click here: UPLOAD. By clicking on “UPLOAD”, a new window will open with an uploading form. On that form, first you will be asked to write your First name and Surname in the box. By clicking on “Next”, you will be asked to add your email address. If you click on “Next”, your next step is going to be to upload your picture/pictures. In case you ordered more items, you can upload more pictures at once. If you click on “Upload files” button, you can choose the picture/s you would like us to use for your personalised item/s. By clicking on “Next”, a description box will appear. In case you ordered more items with different sizes, in that box you can let us know, which picture you would like us to burn on which sized wood. By clicking on “Submit”, you can send your picture/s to us.

How to place an order?

In the few following steps, you can find the process of purchasing on our website.

  1. If you decided which items you would like to purchase, you just simply need to click on the item, choose the size of the item and click on “Add to Cart” button. On the right side of the screen, there will be a pop up window, which shows the items that are in your cart.
  1. After you finished with your shopping, click on the shopping cart icon (in the up right corner) to view your basket and to finish your purchase.
  1. Our shopping pages will guide you through the steps you need to take to place an order with us. Before submitting your order to us, you can always check and amend any errors that occurred. Please take the time to read and check your order at each page of the ordering process.
  1. After submitting your order, you will receive an e-mail from us acknowledging that we have received your order. In this email, there will be a link with the following text: To upload your picture, please click here: UPLOAD. By clicking on “UPLOAD”, a new window will open with an uploading form. On that form, first you will be asked to write your First name and Surname in the box. By clicking on “Next”, you will be asked to add your email address. If you click on “Next”, your next step is going to be to upload your picture/pictures. In case you ordered more items, you can upload more pictures at once. If you click on “Upload files” button, you can choose the picture/s you would like us to use for your personalised item/s. By clicking on “Next”, a description box will appear. In case you ordered more items with different sizes, in that box you can let us know, which picture you would like us to burn on which sized wood. By clicking on “Submit”, you can send your picture/s to us.

How can I buy the pictures in the Gallery?

The pictures in the gallery are only made for representative purpose, which means that we are not selling them. Although, we do sell some ready to buy pictures here.

How long does it take to burn a picture?

It depends on two things: the darkness of the photo you send and the size of the wooden sheet you choose. Despite, our pictures are usually ready within 1-2 days, depending on how busy we are.

Can I collect my order?

As we are an online shop, we are unable to offer you to collect your item.

Can you edit out the background of the picture?

Yes, we are happy to say we can do that!

What type of pictures can you burn?

We can burn all kinds of pictures onto wood using your own photos, like:

  • all sorts of animal portraits
  • family photos
  • portraits
  • group pictures
  • pictures of buildings
  • baby and children photos
  • wedding pictures
  • photos of your favourite car or motorbike
  • company or any other logos (family crests, horoscope emblems)
  • you name it!

What type of pictures are you unable to burn?

We are not able to burn pictures that has copyright as it is unlegal.