Vida Print

In this page, together with our Shipping & Return and FAQ pages, you can find all the information about our business and the legal terms and conditions, on which we sell any of the products that can be found on our webshop to you.
These terms will apply to any contract between us for the sale of products to you. Please read these terms carefully and make sure that you understand them, before ordering any products from our site. Please note that before placing an order you will be asked to agree to these terms. If you refuse to accept these terms, you will not be able to order any products from our site.
If you have any questions, do not hesitate to send an email to us into the following email address: info@vidaprint.co.uk
Please note: from time to time we change these terms to make sure we meet the actual legal requirements. Please, make sure you always check our Terms & conditions prior to order.
These terms, and any contract between us, are only in the English language.

About us

We operate the www.vidaprint.co.uk website. We are Vida Print, a business registered in England under sole trader number 3124156943 and with our registered office at 33. The Beeches, Out Risbygate, Bury St Edmunds, Suffolk, IP33 3RD, UK.

Contact us

If you wish to contact us for any reasons (including complaint), please send an email to us to info@vidaprint.co.uk, and write its topic into the ‘Subject’ field.
If, for any reason, we need to contact you, we will do it by sending an email or letter to you.

Our products

Vida Print is specialised in burning customers own pictures onto wood using a very rare and unique pyrography technique, but we are also selling other personalised items, such as engraved jade blocks, candle holders and picture frames, personalised wedding t-shirts, candles, kids wall clocks and door plaques and many more items.
The images of our products are only for illustrative purposes. We have put so much effort to make the colours of all of the images as accurate as possible, but we still cannot guarantee that your computer’s display of the colours reflect the colour of the products accurately. Your products may vary slightly from those images.

How to place an order?

In the few following steps, you can find the process of purchasing on our website.

1.) If you decided which items you would like to purchase, you just simply need to click on the item, and click on “Add to Cart” button. On the right side of the screen, there will be a pop up window, which shows the items that are in your cart.
2.) In case you order an item, which is personalised using your own picture, please upload your picture by clicking on “Choose File” button, which can be found next to the image of the product.
3.) After you finished with your shopping, click on the shopping cart icon (in the up right corner) to view your basket and to finish your purchase.
4.) Our shopping pages will guide you through the steps you need to take to place an order with us. Before submitting your order, you can always check and amend any errors that occurred. Please take the time to read and check your order at each page of the ordering process.
5.) After submitting your order, you will receive an e-mail from us acknowledging that we have received your order.

Please read carefully the following important informations!

1.) There can be a +/- 0.5cm difference in the size of the wooden sheet!
2.) We may cut off a small part from the background of your picture to be able to fit it on the wooden sheet perfectly.
3.) In case we need to make significant changes in your picture, we will contact you in email to discuss the further details.

How is the contract formed between you and us?

Our shopping pages will guide you through the steps you need to take to place an order with us. Before submitting your order to us, you can always check and amend any errors that occurred. Please take the time to read and check your order at each page of the order process.
After you place an order, you will receive a Thank You e-mail from us, acknowledging that we have received your order. By placing your order, you enter into a contract between You and the Vida Print.
Please note: this does not mean that your order has been accepted.
If we have accepted your order, we will send you an e-mail (Dispatch Confirmation), saying that the products have been dispatched. From the date you have received your order in a flawless condition, the contract has been finished between You and Vida Print.
There might be some occasions, when we might be unable to supply you with a product. These reasons might be:
• that product is no longer available
• we cannot meet your requested delivery date
• because of an error in the price or in the working of our site.

In these cases we will inform you of this by e-mail and we will not process that part of your order which deals with the product. If you have already paid for the product, we will refund you the full amount including any delivery costs charged as soon as possible. In the case of an order with multiple products we will refund only that element of the order which relates to the price of the product and we will not refund the delivery costs. Each order made will be charged separately. If only part of your order is available, we will only dispatch the items that are in stock, and cancel the out of stock items. We will give you a refund for the item(s), that are not in stock within 14 days.

Our right to change the Terms & Conditions

From time to time we change these terms to make sure we meet the actual legal requirements. Please, make sure you always check our Terms & conditions prior to order. On the bottom of this page you will find when this Terms & conditions were last changed.
Every time you order products from us, the terms in force at the time of your order will apply to the contract between you and us.
If we have to revise these terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes. You may cancel either in respect of all the affected products or just the products you have yet to receive. If you opt to cancel, you will have to return (at your cost) any relevant products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

Return & refund

As Vida Print is making personalised items, that are made up to your request, unfortunately we are unable to give refunds (see https://www.gov.uk/accepting-returns-and-giving-refunds).

We do not offer a refund if you no longer want an item (eg. because it’s the wrong size or colour).
We have to offer a refund for certain items only if they’re faulty, such as personalised items and custom-made items.

In case you are not happy with the item you received, we can offer to remake that picture or to create an other picture with a different photo.

Delivery information

To see our delivery information, please visit our Shipping & Returns page.

International delivery

We happy to say that we can deliver outside of the UK. To see our delivery charges, please visit our Shipping & Returns page.

Our prices and delivery charges

We are trying our best to make sure the prices are reasonable comparing to other similar sites. We want to ensure, that the prices were correct at the time that we entered them into the system.
However, it is not always possible considering that we have a great number of products. If we discover an error in the price of the Products you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until you have not informed us about your decision.
If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing, we do not have to provide the products to you at the incorrect (lower) price.
The prices of our products might change from time to time, but these changes will not affect any order you have already placed.
The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.
The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Shipping & Returns page.

Payment methods

In our website you can pay by PayPal or by all major credit and debit cards, for example: MasterCard, Visa, American Express, Discover.
You will need to pay in advance for the item and delivery. We will deduct the payable amount from your bank account at the time when you submit your order.

Cancellation

As Vida Print is selling personalised items, we are unable to give 14 days cancellation period, meaning that you can not cancel the contract.

Consumer rights

As a consumer, you have legal rights in relation to the goods that are faulty or not as described. These legal rights are not affected by your right of return and refund. It means, that your legal rights are not affected by our “Shipping & Returns” and “Cancellation” regulations. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Our liability

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

We do not in any way exclude or limit our liability for:
• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
• any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
• defective products under the Consumer Protection Act 1987.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control.
An Event Outside Our Control means any act or event beyond our reasonable control[, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, extreme weather conditions, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a contract:
we will contact you as soon as reasonably possible to notify you; and
our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

You may cancel a contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund the price you have paid, including any delivery charges.

Other important information

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.

You may only transfer your rights or your obligations under these terms to another person if we agree in writing. However if you are a consumer and you have purchased a product as a gift, you may transfer the benefit of any guarantee offered with the product, if there is one, to the recipient of the gift without needing to ask our consent.

This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a product will have the benefit of our warranty, if there is one, but we and you will not need their consent to cancel or make any changes to these terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Please note that these Terms are governed by English law. This means a contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you have a complaint, our complaints handling policy is that your complaint is picked up between 3-5 working days of it being lodged with us and investigated at the appropriate level within our organisation. We offer no guarantees whatsoever in relation to how long it will take to resolve your complaint.

General Data Protection Regulation (GDPR)

Privacy Policy

What is this privacy policy for?

This privacy policy is for this website (www.vidaprint.co.uk) and served by Vida Print and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy. By using our website, you agree to its terms.

The website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Privacy note – The data you share

Under the GDPR Regulations, every organisations that have day – to – day responsibility for data protection, must give a clear explanation to it’s customers about what personal data do the organisations hold, where it came from and who do they share it with. In case individuals think there is a problem with the way this website is handling their data, they have a right to
complain to the ICO ( https://ico.org.uk/global/contact-us ).

The www.vidaprint.co.uk website (Vida Print, Address: 33. The Beeches, Bury St Edmunds, IP33 3RD, United Kingdom, Email: info@vidaprint.co.uk Telephone: 01284-768-041 ) and its owner (Gabor Vida, Address: 33. The Beeches, Bury St Edmunds, IP33 3RD, United Kingdom, Email: info@vidaprint.co.uk Telephone: 01284-768-041) only hold and process the personal datas, which are necessary for placing and fulfilling an order. These personal datas are as follows: Name, Address, Phone number, E-mail address, IP address, Anniversary dates/Birthdays, First Name of their relatives and Picture(s).

What do we need these datas for?

The Vida Print’s legal basis of processing customers personal data is Contractual legal basis.
What does that mean? As Vida Print is creating personalized photo gifts and engraved gifts, besides some of their already made items, Vida Print requires customers personal datas to fulfill the contract that has been made between Vida Print and the customer. As a result, individuals are under a contractual obligation to provide their personal data.
Vida Print requires and processes the following personal datas of their customers: customer’s pictures, their/their relatives date of birth, first name, anniversary dates, etc for fulfilling the order.
To be able to keep in touch with customers in case any problem or question occurs, we require customers Phone number and E-mail address.
Customers Name, Address, Phone number, E-mail address, IP address (we have a cookie, which uses your IP address to let you put your items into your basket and buy them) are necessary to get into the contract.
Customers Name and Address are also necessary for the performance of our contract.

Where are these personal datas came from?

During the shopping, when you choose a personalisable product, we will need you to upload a picture/give your or your relatives date of birth/ first name /anniversary dates, etc so that we can personalise the product for you.
During the ordering process, you will be required to fill up a form with your personal details, which are necessary for fulfilling your order.

Who do we share them with?

We will only share your personal data with the Post Office and with our Dropshipper (when applies).
We will share your name and address with the Post Office in order to perform our contract.
We will share your name and address as well as your or your relatives date of birth/ first name/ anniversary dates/ pictures with our Dropshipper (in some cases), who will create your personalized items and will dispatch it for you. To sum up, we share these datas with our Dropshipper to be able to fulfill your order. If you do not wish us to forward your name and address with our dropshipper, please let us know about it! In that case, we will order your item/order to our address and than send it to your address. Please note, in that case your order will take longer to arrive. For further details and with any questions or queries, please message on the following e-mail address: info@vidaprint.co.uk and we will get back to you as soon as possible.

How long will we keep them for?

As for the part of your personal datas, which we need to perform our contract, we need to keep them on our invoices. These personal datas are the customer’s name and address and other order details. By law, we need to keep our invoices for 5 years (see more at https://www.gov.uk/self-employed-records/how-long-to-keep-your-records ), which means we will need to keep the above listed part of your personal data for 5 years on our invoices. After that, our invoices will be deleted from our system.

As for your IP address ( we have a cookie, which uses your IP address to let you put your items into your basket and buy them), we will only need it until you finish and pay for your order. After that time, this data will be automatically deleted no longer than 24 hours from our system.

For further details and with any questions or queries, please message on the following e-mail address: info@vidaprint.co.uk and we will get back to you as soon as possible.

Your rights

Under the GDPR Regulations, every organisation should check their procedures to ensure they cover all the rights individuals have.

The GDPR includes the following rights for individuals:
• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including
profiling.

In the following points we will detail our Procedure for each rights listed above.

The right to be informed

In the website’s Terms & Conditions, you can find a detailed information of what personal data we hold about our website’s users, where does that data came from, why have we collected them and who will we share those data with.
As soon as our users came to our website, we will notify them with a pop up window that our website is using cookies, what cookies we are using, what do we use them for, how can they accept them or not and if they did accept, how can they withdraw it.

The right of access

Under the GDPR Regulations, every individual has the right to obtain:

• confirmation that their data is being processed;
• access to their personal data; and
• other supplementary information.

In case any of our customers would like to obtain and access their personal datas we hold, we will provide it without delay and at the latest within one month of receipt of the request and for free of charge.

What if the request is manifestly unfounded or excessive?
Where requests are manifestly unfounded or excessive, in particular because they are repetitive, Vida Print can:

• charge a reasonable fee taking into account the administrative costs of providing the information; or
• refuse to respond.

Where Vida Print refuses to respond to a request, they will explain why to the individual, informing them of their right to complain to the supervisory authority and to a judicial remedy without undue delay and at the latest within one month.

How will we inform you?
If the request has been made in an electronic form, Vida Print will inform you in a commonly used electronic format, as well.

The right to rectification

Our customers are able to rectify their personal details until the product has been dispatched. They can do it so in written form by sending an email to the following email address: info@vidaprint.co.uk or in verbal form by calling the following phone number: 01284-768-041.
Vida Print will respond to the requests without undue delay and within one calendar month of receipt the request.

The right to erasure

All of our customers have the right to ask their personal details to be deleted after the order has been received by them. Until that time, we will need to keep their details for the following reasons:
• to be able to fully perform their order,
• in case anything happens to their order during delivery, we need their personal datas to remake their item(s) or the full order and dispatch it again.
The only exception for deleting their personal data is the part of the data which we have to keep on our invoices. The only data we will need to keep on our invoices are exactly the same ones, which we require from you to be able to fulfill your contract. We will need to keep them on our invoices because by deleting them, our invoices will be invalid. We need to keep our invoices for 5 years (by law. See more at: https://www.gov.uk/self-employed-records/how-long-to-keep-your-records )

In case a customer requests the erasure of their personal data, we will respond without undue delay and within one month of receipt. We understand that there is a particular emphasis on the right to erasure if the request relates to data collected from children. If a customer requests the erasure of their personal data, we will erase their personal data when it is no longer necessary for the purpose which we originally collected or processed it for. This means, we will erase their personal data:
• as soon as the order has been finished and the customer has confirmed that they have received their order in a flawless condition; or
• if the customer hasn’t confirmed that they have received their order in a flawless condition, no later than 2 weeks from the time of dispatching their order.

If we (Vida Print) erase any data we have shared with our customers, we will inform any recipients as soon as possible.

The right to restrict processing

All individuals have the right to restrict the processing of their personal data.
If an individual has challenged the accuracy of their data and asked us to rectify it, they also have a right to request us to restrict processing while we consider their rectification request.
In other cases, because our legal basis is based on Contractual data processing, we need our customers personal data to be able to fulfill and perform their order. In case they restrict the processing of their personal data, we might be unable to process and perform their order.
In case you would like to still live with your legal right and restrict the processing of your personal data, please send an email to us on: info@vidaprint.co.uk or in verbal form by calling the following phone number: 01284-768-041.
We will act upon the request without undue delay and at the latest within one month of receipt.

The right to data portability

Based on that our legal basis is Contractual, (which means we need to process personal datas to be able to go into and perform a contract ), our customers has the right to ask for their personal details and get them in a commonly used, portable form. If you would like to receive all of your personal data, which are held by us in a portable form, please send an email to us on: info@vidaprint.co.uk or in verbal form by calling the following phone number: 01284-768-041.
We will send it to you by email in a PDF format without undue delay and at the latest within one month of receipt.

The right to object

All individuals have the right to object the processing of their personal data. They also have an absolute right to stop their data being used for direct marketing.
Although, in our case, because our legal basis is based on Contractual data processing, we need our customers personal data to be able to fulfill and perform their order. In case they object to the processing of their personal data, we might be able to still process their personal data, if we can show that we have a compelling reason for doing so.
In case you would like to still live with your legal right and object to the processing of your personal data, please send an email to us on: info@vidaprint.co.uk or in verbal form by calling the following phone number: 01284-768-041.
We will act upon the request without undue delay and at the latest within one month of receipt.

The right not to be subject to automated decision-making including profiling

Use of cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website does not use tracking software to monitor its visitors.

Contact & communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

External links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened links on social media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/2vj8fxY).
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources and further information

• Data Protection Act 1998 (http://www.legislation.gov.uk/ukpga/1998/29/contents)
• Privacy and Electronic Communications Regulations 2003 (http://www.legislation.gov.uk/uksi/2003/2426/contents/made)
• Twitter Privacy Policy (https://twitter.com/privacy?lang=en)
• Facebook Privacy Policy (https://www.facebook.com/about/privacy/)
• Google Privacy Policy (https://www.google.com/policies/privacy/)
• Government Services and Information ( https://www.gov.uk/ )
• Information Commissioner’s Office ( https://ico.org.uk/ )